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Customer Services | Cancelling An Order

You can cancel your order without giving any reason as long as we have not despatched the order or notified you of the despatch from our warehouse within 14 days of placing your order. You may submit your cancellation request by using the form below and our customer services team will notify you if this has been successfully undertaken for you. We may still be able to cancel your order, even if we have notified you that it has been despatched providing your order has not been collected by our delivery partners.

If you successfully cancel your order before we have despatched it, we will refund all payments received from you for the goods purchased and the delivery charges you selected. We will use the same means of payment as you used for the initial transaction for your refund. This will be refunded as soon as possible according to your payment providers guidelines.

If the cancellation period has expired or you have been notified that your order has been shipped, unfortunately you will need to wait for the items to be delivered and then return the item(s) using our Return A Delivered Order page instead, once your order has been delivered.

Please do not refuse a delivery simply because you no longer require the items as this can seriously delay any refund that you may receive as until the courier returns the item back to us, as we would not know that you had declined the order. If an order is lost after it has been declined. You may be liable for any such loss. You have 14 days from the date of delivery to evaluate your goods (as if you were in a shop) and return the order if the items are unsuitable for you for any reason whatsoever as long as they have not been used, assembled and are returned in their original packaging.

If you require any further information, you can contact our customer services team who will be happy to help and assist you by using the Send Us A Message form on our contact page.

Cancel an order request

* First Name

* Last Name

* Your Email address

* Please confirm your Email address

* Telephone
Please do not use () or a country code e.g., +44

* What date was the order placed?

* Order Reference Number
If you don't know your number just enter XXXXX instead

Delivery Post Code

What is your reason for cancelling
You don't have to give a reason but it helps us to provide a better service if you do!

Please could you tell us where you found it cheaper?
If you could let us know either the company or web address where it was cheaper

That's really not a problem. We are happy to help and assist you in ordering the correct item, you can either call us on 01502 563846 or you can contact us using our Send Us A Message form on our contact page. Once you have cancelled your order and we'll happily point you in the right direction!

Could we ask why you have changed your mind
We won't be offended if you don't let us know, but it may help us to provide a better service in the future if you could.

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Send A Cancellation Request
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