Here at John Hutchings, we want you to be delighted every time you shop with us. If, for any reason, you are dissatisfied with your purchase you can return it back to us. To start the return process, simply click on the button below that best describes why you would like to return your item(s).
Please tick one of the boxes below that best describes your reason for making a return request so that we can deal with your return as efficiently as possible.
You want to return item(s) and it is up to 14 days following the day of delivery
- Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them as you would do if you were in a physical shop.
- You notify us of your wish to cancel within the above time frames and you have notified us within this period by completing the return request form by started by clicking on the button below.
- The product(s) you are wanting to return are in "AS NEW" condition and returned in the original packaging along with any accessories and free gifts received with the item being returned.
You can examine the goods as you would in a shop but, to obtain a full refund for the price you paid for the product(s) you are returning, you MUST NOT start using them or assemble them is such a way that they cannot be disassembled without damaging them or unable to be returned in the way in which you received them.
Once we have received your returns request, we will arrange for you to receive a returns authorisation document (RMA). If you select the option for us to arrange the return, then we will either email you a Royal Mail returns label (for smaller items),or we will send you a link to arrange a return via a DHL ParcelPoint for larger parcels. If the items are sufficiently large enough, we may need to contact you to arrange a collection. We will deduct the cost charged of our cheapest delivery service for this from your final refund.
If we arrange for your goods to be sent back to us using Royal Mail then the amount that will be deducted is £5.21. If we arrange for the goods to be returned using a DHL parcel point then the amount deducted will be £5.33. If we have to arrange for a collection, we will notify you of the charge for this when we contact you. We do not have any further control of these prices as these are pre-set by the couriers and are subject to change.
You want to return item(s) and it is less than 30 days following the day of delivery
- The product(s) have not been opened in any way, they have not been evaluated, inspected or fitted to anything (if applicable) and are still in their original packaging along with any accessories and free gifts received with them.
- Your return request has been made with 30 days of the delivery date of your order.
You will need to arrange you own means to return the item using a delivery company of your choice. You will be responsible for any damage or loss to the returned product(s) if this occurs so it is your responsibility to ensure adequate cover is provided by your selected courier in the event of such loss or damage. John Hutchings will not be liable for such losses should this happen.
You want to return item(s) and it is up to 14 days following the day of delivery
- Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them as you would do if you were in a physical shop.
- You notify us of your wish to cancel within the above time frames and you have notified us within this period by completing the return request form by started by clicking on the button below.
- The product(s) you are wanting to return are in "AS NEW" condition and returned in the original packaging along with any accessories and free gifts received with the item being returned.
You can examine the goods as you would in a shop but, to obtain a full refund for the price you paid for the product(s) you are returning, you MUST NOT start using them or assemble them is such a way that they cannot be disassembled without damaging them or unable to be returned in the way in which you received them.
Once we have received your returns request, we will arrange for you to receive a returns authorisation document (RMA). If you select the option for us to arrange the return, then we will either email you a Royal Mail returns label (for smaller items),or we will send you a link to arrange a return via a DHL ParcelPoint for larger parcels. If the items are sufficiently large enough, we may need to contact you to arrange a collection. We will deduct the cost charged of our cheapest delivery service for this from your final refund.
If we arrange for your goods to be sent back to us using Royal Mail then the amount that will be deducted is £5.21. If we arrange for the goods to be returned using a DHL parcel point then the amount deducted will be £5.33. If we have to arrange for a collection, we will notify you of the charge for this when we contact you. We do not have any further control of these prices as these are pre-set by the couriers and are subject to change.
You want to return item(s) and it is less than 30 days following the day of delivery
- The product(s) have not been opened in any way, they have not been evaluated, inspected or fitted to anything (if applicable) and are still in their original packaging along with any accessories and free gifts received with them.
- Your return request has been made with 30 days of the delivery date of your order.
You will need to arrange you own means to return the item using a delivery company of your choice. You will be responsible for any damage or loss to the returned product(s) if this occurs so it is your responsibility to ensure adequate cover is provided by your selected courier in the event of such loss or damage. John Hutchings will not be liable for such losses should this happen.
You want to return item(s) and it is up to 14 days following the day of delivery
- Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them as you would do if you were in a physical shop.
- You notify us of your wish to cancel within the above time frames and you have notified us within this period by completing the return request form by started by clicking on the button below.
- The product(s) you are wanting to return are in "AS NEW" condition and returned in the original packaging along with any accessories and free gifts received with the item being returned.
You can examine the goods as you would in a shop but, to obtain a full refund for the price you paid for the product(s) you are returning, you MUST NOT start using them or assemble them is such a way that they cannot be disassembled without damaging them or unable to be returned in the way in which you received them.
Once we have received your returns request, we will arrange for you to receive a returns authorisation document (RMA). If you select the option for us to arrange the return, then we will either email you a Royal Mail returns label (for smaller items),or we will send you a link to arrange a return via a DHL ParcelPoint for larger parcels. If the items are sufficiently large enough, we may need to contact you to arrange a collection. You will not be charged for this return and will receive a full refund for the product(s) returned.
You want to return item(s) and it is less than 30 days following the day of delivery
- The product(s) have not been opened in any way, they have not been evaluated, inspected or fitted to anything (if applicable) and are still in their original packaging along with any accessories and free gifts received with them.
- Your return request has been made with 30 days of the delivery date of your order.
You will need to arrange you own means to return the item using a delivery company of your choice. You will be responsible for any damage or loss to the returned product(s) if this occurs so it is your responsibility to ensure adequate cover is provided by your selected courier in the event of such loss or damage. John Hutchings will not be liable for such losses should this happen.
If it is within 14 working days from the day your product(s) were delivered to you
You can either fill in the form on the RETURN A FAULTY OR DAMAGED PRODUCT page by clicking on the button below, indicating that the product(s) is "Dead On Arrival" or "Faulty" if the item is not working properly, and we will contact you to try and resolve the problem.
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You can call us on 01502 563846 and talk to a member of our customer services team who will provide you with further help and assistance. Depending on the product(s), we may be able to take you through some simple diagnostics to make sure that it is not a problem that can be resolved quickly over the phone without having to necessarily return the product(s).
If the problem cannot be easily resolved over the phone or has ocurred within 30 days of the date it was delivered to you
If the fault occurs within 30 days from the date of delivery, we will offer you a repair, exchange or refund at your discretion.
If the fault develops after 30 days from delivery but during the warranty period offered by the manufacturer, we will offer you a repair or replacement as directed by the manufacturer as John Hutchings are acting as an agent on behalf of the manufacturer for the purposes of the administration of the manufacturers warranty.
How do I return my faulty product?
Don't worry we will contact you to arrange a return of your faulty item either by email or in-person over the phone. You do not need to do anything we will do everything we can to help and make any return arrangements for you.