How long will it take to receive a refund for returned items or orders?
We always try to process refunds as quickly as we possibly can, as we don't want our customers to be "out of pocket" for any longer than they have to be. Typically, we will issue a refund within 1-2 working days following receiving your return from you, but unfortunately due to the UK banking system, this does not mean that the refund will appear back in your account as soon as we have issued it. As we do not store any of your payment details, we are only able to apply refunds using the method you originally paid for your order with as the refund is linked to the original transaction.
The table below provides typical guidelines as to how long it will take from the day you send your return back before the refund appears back in your bank, credit card or PayPal account. It is worth pointing out that weekends and bank holidays can effect these time-scales too, which is why we refer to the number of working days rather than just days.