Customer Services | Store Information

Our showroom and warehouse are located on an industrial estate adjacent to the Lowestoft Gateway Retail Park just 0.5 miles from the A12 the main route into and through Lowestoft itself from the south, 2.4 miles from the A146 the main route into Lowestoft from the east and 3.2 miles from the A47, the main route into Lowestoft from the north.

A team member is always available to help and assist customers however they can. Our team members are happy to take heavy items and load them into your car or van on request. We can provide seating upon request if you require it. Our showroom does not play background music.

There is a bus stop adjacent to the Morrison's supermarket that is just 647 metres from the store to the south and a bus stop adjacent to the Gateway Retail Park to the north that is just 482 metres from the store.

The best railway station to get to the store is Lowestoft Railway Station followed by a 99 Coastal Clipper Bus from the Waveney Chambers stop, a 2 minute walk from the Railway Station itself. This bus service runs every 30 minutes from this location and stops at the Gateway Retail Park.

We have ample free parking facilities on our site with concrete and gravel hardstanding, and you can park wherever is most convenient for you.

There is a drop off point as you come into the car park by the brick weave main entrance to the showroom. You can use this area to drop off passengers only, and then park in an appropriate area away from the entrance. You should not wait at the drop-off point as it is the main access route for our loading bays, which are in constant use.

Please do not use the drop-off point for unloading of items. If you need to unload your vehicle and require assistance to do this please ask a team member, they are more than happy to provide assistance.

Our showroom has a level brick weave approach to the main front door. The front door features double doors where one-side is left unlocked for customer access, which manually opens inwards. The second door can be unlocked on request for wider access on request. Each of these doors have an access width of 740mm (29 inches) for a combined access of 1480mm (58 inches)

There is a very slight threshold about 8mm high between the brick-weave outside pavement and the internal floors of the showroom, however the external brick weave and internal floors are level. The showroom has a mix of hard floors (ceramic tiles, Altro safety flooring and Karndean vinyl). There are dark entrance mats inside the front doors and in front of the main counter and a circular section of dark grey Karndean vinyl in the centre of the showroom that may be perceived as a hole, if visually impaired.

We do not have a publicly available toilet facility.

We do not have publicly available toilet facilities or baby changing facilities, however a wide access toilet can be made available in an emergency, but please be aware that it does not have disabled facilities.

A working day is classed as a weekday, Monday to Friday from 08:00am to 05:00pm. A working day excludes Saturdays and Sundays as well as any national Bank Holidays.