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Customer Services | Account Information

Creating an account has many benefits over just checking out as a guest instead. With an account, you can save your addresses for future orders, add additional delivery address, download copy invoices for your order, download manuals, material safety data sheets and other documents, track your status of your order and much more.

It doesn't cost anything to open an account and the information you are entering is only that which is required for processing your order. All of your payment details are processed by our payment providers on their own secure servers, so we can assure you that there is no risk in creating an account, however you will find it much more convenient should you wish to order from us again.

Our customers privacy is very important to us, so we DO NOT pass your details to any third parties and our customers are treated totally confidentially.

Account Information

No, creating an account is not required to place an order, you can instead just check out as a GUEST ACCOUNT. If you decide not to create an account, it will in no way affect how your order is processed. You will however, not be able to access information about your order directly from our website itself.

Absolutely, yes, that really is not a problem! However, please be aware that by creating an account, you are not actually entering any information that you would not normally enter even if you were to check out as a Guest.

Creating an account does not take any longer than checking out as a Guest and adds numerous time saving for future orders and additional benefits that are simply not available to those customers who choose to check out as a Guest.

We NEVER store your payment details such as card numbers, expiry dates etc., on our website as all our payment methods are processed using our payment providers secure servers. In fact we cannot even see all of your payment details even once processed!

If you have created an account, then the Account Dashboard is your central hub for everything to do with your account and purchases.

The Account Dashboard is made up from 3 sections, where you can change or add details, view orders, download manuals or material safety data sheets and change your marketing preferences.

The sections and the tasks that you can undertake are:

MY ACCOUNT

  • Edit your account information - You can change your personal contact details in this section such as your name, telephone number and email address. Please remember that If you change your email address, this will become your new login the next time you wish to login to your account.

  • Change your password - Allows you to change your password, if required.

  • Modify your addresses - This allows you to add or change any addresses you would like to store for delivering orders to in. You should always set you Payment Address as your default address (this can be found at the bottom of the EDIT page for addresses) as having a payment address that differs from those of your payment methods will result in your order being unsuccessful due to failing the PSD2 Strong Customer Authorisation legislation. You can only have one default address.

  • Modify or view your saved for later list - On every product page there is a button that you can use to add the product to your saved for later list. This will enable you to create a "wish-list" of products that you can simply add to your shopping cart when you wish to purchase them. You are able to view simply view your saved for later list, check the stock-level of a saved for later item, delete a product from the list or add a product to your shopping cart.

MY ORDERS

  • View your order history - Here you will find a list of the previous orders you have placed using this account. By clicking on the View button (the eye icon), you will be able to view the details of that specific order including the status of the order, re-order a specific item from that order or download a copy of your invoice.

  • Downloads - The downloads section will have a list of orders and their related downloads that to any items you have ordered previously

MARKETING & INFORMATION

  • Change marketing and information preferences - You can use this section to opt-in and opt-out of receiving of receiving marketing and information emails from us.