Customer Services- Return A Product Sent In Error | For the BEST service visit John Hutchings

We're really sorry that we have sent you an item that you didn't order, unfortunately, as are pickers and packers are only human, so sometimes a genuine mistake is made. We appreciate that this is an inconvenience for you, but we will do our very best to rectify this as soon as possible, with the minimum of fuss.

Don't worry, we won't charge you for anything we need to do to correct this error for you.

Order Information

* First Name

* Last Name

* Telephone/Mobile Number

* Email Address

* Confirm Email Address

* Order Number

* Order Date

* Was the entire order incorrect?

Yes, the entire order was incorrect No, just some items were incorrect

Okay, it looks like we may have actually sent you someone else's order by mistake. Please could you repackage the products you have received ready to come back to us. Let's get this all sorted out for you.

Product Information

* Product Ordered #1

* Product Received #1

Product Ordered #2

Product Received #2

Product Ordered #3

Product Received #3

Product Ordered #4

Product Received #4

Product Ordered #5

Product Received #5

Please select how you would like us to correct this for you

Receive a replacement Receive a refund

We will arrange to deliver you the correct product. In order to do this, we will arrange a method for you to return the incorrect item. This may be in the form of a label to attach to the package to drop it off at your local Post Office, provide a link for you to produce your own label or barcode to use at a DHL ParcelPoint that is closest to you or arrange for a collection and exchange at an address of your choosing. The method we will provide will be the most suitable for the product that needs to be returned.

As this is our error, you will not be charged for any arrangements that we make.

We will arrange a method for you to return the incorrect item. This may be in the form of a label to attach to the package to drop it off at your local Post Office, provide a link for you to produce your own label or barcode to use at a DHL ParcelPoint that is closest to you or arrange for a collection and exchange at an address of your choosing. The method we will provide will be the most suitable for the product that needs to be returned. Once we have received notification from our delivery partner that the item you are returning is in their possession, we will provide you with a full refund for the product you ordered plus the original delivery charge.